Wednesday, May 11, 2011

Bad Vet, Good Vet!

Today was just one of those days....a day where I was sick of dealing with stupid people who treated me like I was stupid. I went to Acadia Animal Hospital this morning for an appointment for Belle. Belle was going to get a smear done to see if she is ready to be artificially inseminated (A.I.). So, I drove 45 minutes to the vet's office.

My first impression with the front office was not good over the phone, but I have them the benefit of the doubt and I kept my appointment. I had told my husband how rude the lady was to me on the phone. So, on his way home from work he stopped by to talk with them about Belle's A.I. appointments. He said they were nice and he actually went back to talk with the Doctor.

Me....well.....they were rude the minute I walked in the door. The office stunk like animal pee. That was a HUGE turn off. Then the receptionist looked just how I imagined her to look by how she sounded on the phone. I know that wasn't nice of me.....but it was how it was going down!!

Then I sat there for 2 hours. I did not see the Dr. a girl came out with a large Q-tip swab and did the procedure in the waiting area. Then about 30 minutes later the rude lady up front called me up to pay and said, "Well, she is ready to breed so you can go ahead and breed her."

I looked at her and said, " are breeding her. She is coming in to be A.I.ed".

Dumb lady, "Oh, well.....where is the stud...."

Me getting mad because I've told her this more than enough times on the phone and then my husband came in too, "Well, the stud dog is in Massachusetts. We are having it shipped to you to put it in her."

Mean while the vet walks up and hears our conversation and says, "Oh yeah, she's ready to go, I want to breed her tomorrow, Saturday, and Monday. And if I'm too busy to do the insemination one of my girls can do it."

I say, "Okay, I'll call the vet up in Massachusetts and tell them your information."

I went on to ask the crack head receptionist about their delivery process and when I asked her when they accepted deliveries she just looked at me and then put a business card over the paper I was writing on and said, "There is all our information."


I went outside to talk to the Vet in Massachusetts about the collection times and she had issues with the Saturday delivery. So, I went back inside to ask the Crack Head Receptionist about deliveries on Saturday.

She looked at me and said, "Oh we close on Saturday at noon and so, we will just have to skip that breeding."

Me....flaming inside and wanting to strangle her skinny neck, "Well, he said he wants to breed her on Saturday."

Crack Head, "He said that? When did he say that?"

Me, "He stood right there and said it while he was picking up someone's chart."

Crack Head, "Oh, well I will have to talk to him about that."

Then she preceded to ignore the fact I was even in the room and standing in front of her while she piddled. Another customer came up and started talking about the employees getting to leave early and the Crack Head said, "Oh we always work late. On Saturday's we are luck to get out of here by 2."

I about LOST it. First they say if he can't do it one of the other girls can....I'm not paying to have a vet tech to breed my dog!! Then she lies to me and says that I can't come in on Saturday because they close at noon, but yet they stay til 2:00pm all the time.

I walked out of there and called a local vet that is about 25 minutes from my house and went straight there. The office was clean, and the employees were SOOOO nice and even were dressed nice. I didn't have to have an appointment and I was brought back to see the ever so nice Dr. in about 10 minutes. The Dr. came in and apologized for my horrible experience I had this morning and said he hoped he could make my experience better. I told him, "Well there is no where to go but up!"

He did a smear on Belle and did a blood test to check her progesterone. He made sure I didn't have any questions. I told him I wanted to give him a big hug and he was the best! I was in and out of that office in about 25 minutes.

Belle is not going back to that horrid Vet in Rayne and we are going to go to the new wonderful nice VET!!!

I won't even go into detail about how the semen bank in Massachusetts treated me. She was snippy and rude and I only cried a bit after her rude conversation with me. My husband called the stud owner and he got things straightened out with the sperm bank. The lady tried to tell me she wouldn't ship it to me....I was so upset.

Anyway, I am glad the day is over and Belle will be bred on Friday and Saturday! Hooray!!!


Amanda said...

I'm glad you finally got it all worked out, and that Stacy came to the rescue in the end. I hope tomorrow is better!!

Susan said...

Just an endorsement here...we L-O-V-E Dr. Ford (where Angie works). They are so good to Sam!! (our 16 yr old cat)

Danielle Michelle said...

You have way more patience than me - I totally would have given them a good one to chew on as they realized they lost my business.

I'm so glad you got it all worked out. I hope the people who own the stud give it to the sperm bank for thier rudeness too.

What is WRONG with some people nowadays?

Alex said...

Ugg- what a nightmare! Im so glad you found another place to go... an, remember... at the end of this you get puppies!!!!

Fantastyk Voyager said...

Sounds like you did the right thing. They probably won't even miss you at the old place. Their loss. Hope all goes well from now on.

Andrea said...

Susan, We love Dr. Ford too, he did Belle's knee surgery. But he doesn't do artificial insemination. Trust me I called there first!

Nuzzling Muzzles said...

Outrageous! You know, I encourage people to share their bad and good customer service experiences, because without it being voiced, businesses just won't improve. I've had the big cheeses in some companies I've blogged about contact me and tell me that they will fix the problem. There's got to be someone in the company who cares about the impression that their business is leaving on customers.

BrownEyed Cowgirls said...

What is it with the front desk help at vet clinics?

The vet I use is my next door neighbor, when he failed to show up for his appointment to x-ray Beretta, I had to call his service to find out what was going on. The next morning, I called his office and the gal that answered the phone was R.U.D.E....acted like it was MY fault the vet forgot about my appointment and they couldn't find my phone #.

I pay the VET for HIS services...I DO NOT take attitude from a minimum wage front desk/vet tech. I have worked for vets before and that kind of behavior would have gotten me fired. No way am I going to tolerate it from the hired help. I told my vet about it and he grimaced. I'm guessing that was not his first complaint about his receptionist. She was a heck of a lot nicer when I went in to pay my bill. It was forced...but she was nicer...(giggle).